Unused credits
Refunds for unused credits are reviewed according to the payment method, account status, applicable law, and the service agreement shown before purchase.
Failed or duplicate payments
Failed, duplicate, or mismatched payment events may be cancelled, refunded, or manually adjusted after reconciliation.
Service misuse
Credits linked to prohibited use, abuse, or chargeback fraud may be suspended while reviewed.
Refund requests
Send refund questions, duplicate-payment evidence, or invoice correction requests to [email protected]. Approved refunds are normally returned to the original payment method when supported by the payment provider.